A little clarity.
A more relaxed visit.
Answers to a few questions you may have about your time at Rastore.
Do I need an appointment?
Appointments are recommended because the schedule fills quickly. Try to book at least one week ahead. Walk-ins may be accepted when time is available. Use the service booking section or call to check availability.
Which location should I visit?
Rastore Wellness at 87 19th Street West, Suite 200 offers beauty, skincare, wellness, dermatology and 4D ultrasound services. Rastore Spa House at 400 19th Street East focuses on spa and relaxation experiences. Check your service page and booking confirmation for your appointment location.
How early should I arrive for my first visit?
Please arrive 15 minutes early so there is time to complete your paperwork.
How do I choose the right facial?
Our esthetician can talk through your skin and help you select the facial that best fits your needs.
Do I need to remove my makeup before a facial?
No. Your esthetician will remove your makeup before your facial begins.
What should I wear?
Wear something comfortable. You do not need to dress up for your spa appointment.
Can I book a party or group experience?
Call (205) 387-9020 with your group size, preferred services and date. Spa parties are booked by phone.
Can I buy a gift card?
Yes. Use the Gift Cards link to purchase through our existing gift card provider. Please contact Rastore with questions about an existing certificate or redemption.
How do I change or cancel an appointment?
Please contact the location where your appointment is scheduled. The team can explain the current cancellation policy and help with changes.
I cannot find my gift certificate. Can I still use it?
Bring a receipt or bank statement showing proof of purchase so the team can verify the certificate.
I have never had a massage. How do I choose one?
The therapist can explain the available types when you arrive. Swedish massage is described as a relaxing massage; deep tissue uses deeper pressure.
Can someone else use my gift certificate?
Yes. Tell the receptionist when making the appointment so the team can make a note of it.
Can I choose a different service from the one on my gift certificate?
Yes. The team can explain the certificate value and available options. Certificates bought during a sale may have a different value from the regular service price.